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Pictured here on November 21, 2024 trialing DRDH’s new translation service through the Voyce app in the Laboratory are Maryam, Vanessa, and interpreter Assem. As a key step towards advancing patient and resident care, Deep River and District Health (DRDH) has launched an innovative translation service across our organization. This technology allows patients and residents to easily connect with interpreters through the Voyce app, enabling communication in the language of their choice. This initiative underscores DRDH’s commitment to reducing barriers and promoting equitable access to care across our diverse communities.
The Voyce app provides access to professional interpreters in over 200 languages, including American Sign Language (ASL). This service is now available across the North Renfrew Family Health Team, the Four Seasons Lodge Long-Term Care Home, and throughout the Deep River and District Hospital’s Emergency Department, Medical Inpatient Unit, and outpatient clinics. By making this resource available across our entire health campus, DRDH is ensuring that every patient and resident can communicate effectively with their care providers, regardless of the setting. By breaking down language barriers, this new service enhances quality of our services and strengthens our ability to deliver person-centered care.
“We strive to ensure that every patient and resident feels understood and supported,” said Janna Hotson, President and CEO of DRDH. “With the Voyce app, we are taking a significant step forward in delivering culturally competent care. This platform not only provides language interpretation but also allows patients to select interpreters based on cultural preferences, further personalizing their care experience.”
The new service is designed to be inclusive and user-friendly. Patients and residents can invite loved ones to join conversations with interpreters, offering additional support as needed.
“This new translation service marks a significant step forward in enhancing our communication with patients and residents," said Dr. Michael Sage, Chief of Staff at DRDH. "By offering language support across our entire campus, we are fostering a more inclusive healthcare environment and better supporting those we care for.”
The implementation of translation services marks a significant advancement in how DRDH delivers care, and highlights our dedication to using technology to improve the health of our community. By ensuring clear communication, DRDH is enhancing the overall patient and resident experience to provide excellent, compassionate care, every time.
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