Emergency Department Services

Service Summary

The Deep River & District Hospital provides 24-hour access to emergency care for more than 16,000 patients per year.

Please note that our Emergency Department does not offer:

• COVID-19 testing
• Allergy injections
• Employment physical and assessments
• Immunization (routine or travel)
• Insurance forms (Private, Ontario Disability Support Program)
• Prescription renewals (narcotics, medical marijuana, routine medication renewals)
• Routine physicals
• Routine Screening (Pap tests, colon cancer etc.)
• TB skin tests
• Travel assessments

What to Expect

When you arrive at the Emergency Department you will be assessed by a Triage Nurse who will evaluate your symptoms. This triage will determine how quickly you need to be seen.

We understand that waiting can be frustrating. When we have seriously injured or ill patients in our Emergency Department, our resources need to be focused on the most urgent patients. As a result, longer wait times may be experienced. We ask for your patience and understanding while you are waiting. If you have concerns or your condition changes, please talk to the triage nurse.

There are charges for items such as crutches, slings, immobilizers, splints, medication, and other items.

Patient Information Guide

For more information on what to expect, and how to stay safe during your visit to the Emergency Department, click here to view our digital Patient Information Guide.  

What to Bring

• Your Ontario or other Provincial Health Card and any health coverage information.
• If you do not have a Health Card you must provide photo identification.
• WSIB patients must provide social insurance number.
• Department of National Defense patients should bring their service card.
• A list of allergies and any medications you are currently taking.

Contact Us

613-584-3333

If you need immediate medical attention, please call 911

Emergency Department Visit Versus Primary Care Provider Visit

When should I come to the Emergency Department?

For adults:

• broken bones
• chest pain
• difficulty breathing, unexpected heavy breathing or shortness of breath
• injuries to eyes, hands, ears
• loss of consciousness
• major sprains
• severe abdominal pain
• severe bleeding or head trauma
• sudden change in speech or vision
• sudden onset of weakness, dizziness

For Children:

• persistent fever (>38.5 ºC/100.4 ºF)
• persistent vomiting/diarrhea
• will not eat or drink

When should I contact my Doctor?

• Coughs, colds, and sore throats
• Ear infections
• Fever or flu-like symptoms
• Investigation of chronic problems
• Minor burns or injuries
• Prescription renewals
• Skin irritations (rashes)
• Sprains and strains

You can also call TeleHealth Ontario at 1-866-797-0000 to speak with registered nurses who can answer health-related questions.

If you have a non-urgent health concern and do not have a family physician or nurse practitioner, or you cannot access your family physician or nurse practitioner, call the Renfrew County Virtial Triage and Assessment Centre (RC VTAC) at 1-844-727-6404 for support from medical receptionists, physicians and community paramedics.