At the Deep River & District Hospital, we are committed to delivering safe, high-quality, patient-centered care across all our services. As part of this commitment, we regularly monitor, evaluate, and report on key quality indicators that reflect our performance and identify opportunities for improvement.
By sharing this information publicly, we aim to foster transparency and maintain accountability to our patients, families, and the broader community. These indicators help us measure important aspects of hospital care, such as patient safety, clinical outcomes, and patient satisfaction, as well as guide our continuous quality improvement efforts.
Find below a selection of metrics that illustrate how we’re doing and the areas where we are actively working to strengthen care.
Patient Flow
Measuring patient flow indicators helps us better understand how patients move through our hospital. These metrics inform strategies to reduce wait times and improve access to timely, coordinated care.
Emergency Department Time to Initial Physician Assessment | 52.5 Min DRDH annual
average, 2024/25 rate | 4 Hrs Provincial average, 2024/25 rate |
Emergency Department Non-admitted Length of Stay | 2.5 Hrs DRDH annual
average, 2024/25 rate | 6 Hrs Provincial average, 2024/25 rate |
Alternate Level of Care (ALC) Days as a Percentage of Total Patient Days | 13% DRDH annual
average, 2024/25 rate | 15-16% Provincial average, 2024/25 rate |
Acute Care Patient Experience
Feedback from our digital patient experience survey gives us valuable insight into how patients perceive the care they receive. These results guide quality improvement initiatives and help us stay accountable to the people we serve.
Emergency Department: Overall Rating of General Care | 75% 2024/25 rate |
Emergency Department: Would Recommend Organization to Family / Friends (answered ‘definitely yes’) | 87% 2024/25 rate |
Medical Inpatient Unit: Overall Rating of General Care | 84% 2024/25 rate |
Medical Inpatient Unit: Would Recommend Organization to Family / Friends (answered ‘definitely yes’) | 89% 2024/25 rate |
Hand Hygiene
Hand hygiene is one of the most effective ways to prevent the spread of infection. By monitoring staff hand hygiene compliance, we identify areas for improvement and strengthen our commitment to safe, high-quality care.
Hand Hygiene | 75% 2024/25 rate |
Hospital Acquired Infections
Monitoring rates of hospital-acquired infections helps us evaluate the effectiveness of our infection prevention and control practices. Tracking this data supports ongoing efforts to keep patients safe and reduce the risk of infection during their hospital stay.
Clostridium Difficile | 0.2 2024/25 rate per 1000 patient days |
Blood Stream Infections – MRSA | 0.2% 2024/25 rate per 1000 patient days |
Blood Stream Infections – VRE | 0 2024/25 rate per 1000 patient days |
Corporate Accountability
To learn more about how we uphold the highest standards in quality, safety, and organizational accountability, including our Quality Improvement Plan, Patient Safety Plan, and other strategic initiatives, please review our commitment to accountability.